Privacy Policy

1. Introduction
The FPM Group Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect and use your data when you visit www.thefpmgroup.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect
We collect and process limited personal data via the website, specifically when you fill out our contact form. This may include:

• Your name
• Your email address
• Any other information you voluntarily include in your message

We do not collect data via logins, user registrations, comments, or newsletter subscriptions.

3. How We Use Your Data
We only use the information you provide:

• To respond to your enquiry or request
• To communicate with you about our services
• To maintain business records
• To improve our customer support and service
• We do not use this information for marketing purposes without your consent.

4. Cookies and Analytics
We use cookies and analytics tools (such as Google Analytics) to collect anonymised data on how visitors use our website. This may include:

• IP address (may be anonymised)
• Browser type and device
• Pages visited and time spent on site
• Referral source
• See our Cookie Policy for full details.

5. Legal Bases for Processing
We rely on the following lawful bases under UK GDPR:

• Consent – when you choose to submit your information via our contact form
• Legitimate interests – to respond to enquiries and operate our website effectively
• Legal obligation – where applicable

6. Data Sharing
We may share your information with trusted service providers (such as our web host or email provider) solely for the purpose of operating the website and responding to enquiries.

We do not sell or trade your personal information.

7. Data Retention
We only retain personal data for as long as necessary to fulfil your request and for our business or legal obligations. Messages submitted via the contact form may be stored securely for internal reference.

8. Your Rights
You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, contact us at hello@thefpmgroup.co.uk

9. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with the updated date.

11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:

The FPM Group Ltd
Unit 2 Falkland Close,
Charter Avenue Industrial Estate,
Coventry,
CV4 8AU
Email: hello@thefpmgroup.co.uk

You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk for more information or to lodge a complaint.

Last updated: 30th April 2025